Introduction

At D-Locks Ltd ("we," "our," or "us"), we strive to offer an easy and simple process for returns and refunds. This policy explains the circumstances in which a return or refund is requested, adhering to UK laws such as the UK General Data Protection Regulation (UK GDPR) where necessary.

Eligibility for Returns

As our services pertain to retirement planning, they are typically non-returnable. If, however, you experience a problem with a service you have bought, we invite you to contact us at [email protected] to address the matter. We will consider requests on an individual basis and decide whether or not a resolution can be found.

Refund Process

Refund will be processed only if there has been a mistake on our part. If we decide that a refund is due, it will be done via bank transfer only. We do not provide refunds in any other mode of payment. Kindly wait for a reasonable amount of time for processing after the approval.

Payment Terms

We accept payment solely through cash on delivery. Other modes of payment are not currently supported.

How to Request a Refund

If you think you are entitled to a refund, please contact us at [email protected] with the following information:

• Your full name
• Contact information
• Brief description of the problem
• Supporting documentation if necessary

We will look into your request and respond within a reasonable period of time.

Changes to This Policy

We will update this policy if the need arises. Any updates will be displayed on this page.

Contact Us

If you have any questions about this policy, please contact us at:

Company name: D-Locks Ltd

Company address: 32 The Crescent Spalding, England, PE11 1AF

Email: [email protected]

Company Number: 14824415